Terms & Conditions

Welcome Parents and Players!

Thank you for choosing Prime Sports. We understand that your personal information and privacy are of utmost importance. Let us assure you that we will handle all your information with care and confidentiality. 

Please read the terms and conditions carefully to avoid any confusion.

Absences and Make-up Sessions (Football & Basketball Academy):

• Please notify the admin team or coach if you'll be missing any session due to exams, vacations, or other similar reasons. 
• Missed sessions due to holidays or school events won't be made up. We can however make exceptions for medical reasons with a doctor's note.
• Please arrange and confirm any make-up sessions in advance of the scheduled session. Additionally, any missed session should be utilised within the same term. 

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Cancellation Policy (Football & Basketball Academy):

• Prime Sports reserves the right to cancel any sessions due to circumstances including, but not limited to, government-mandated orders, venue maintenance, environmental hazards, or force majeure events. In the event of such cancellations, Prime Sports is committed to providing timely notifications to all affected parties.

Cancellation Policy (Padel Lessons):

• Prime Sports reserves the right to cancel any sessions due to circumstances including, but not limited to, government-mandated orders, venue maintenance, environmental hazards, or force majeure events. In the event of such cancellations, Prime Sports is committed to providing timely notifications to all affected parties.
• For Group Padel Coaching, a no cancellation policy will apply. Lessons will be credited for bad weather or if canceled by Prime Sports Investment.
• For Private & Semi-Private Padel Coaching, two (2) cancellations per set of 10 lessons will be permitted, thereafter lessons will be charged for in full. For Private & Semi-Private Padel Coaching, one (1) cancellation per set of 5 lessons will be permitted, thereafter lessons will be charged for in full. If lessons are not canceled, they too will be charged for in full. Players wishing to cancel a Padel Coaching session must do so 24 hours in advance or the lesson will be charged for.

Notification Procedures:

• Communication Channels: Notifications regarding sessions cancellations will be communicated through WhatsApp messages and/or email, depending on the contact information provided by the participants.
• Timeliness of Notifications: Prime Sports aims to provide notifications as early as possible to minimise any inconvenience. We encourage participants to ensure their contact information is current and to check messages regularly, especially in situations prone to sudden changes.

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During Classes:

• Parents and visitors should stay in the designated areas and not interrupt sessions.
• We strive to maintain a supportive learning environment for all our players and participants. Any, disruptive behaviour that affects others' learning will not be tolerated. 
• Please be mindful that players are responsible for any damages they cause to property through negligence. In such instances, the costs of repair or replacement will be the player's/participant's or their legal guardian's responsibility.
• Players and participants are responsible for their belongings. We're not responsible for lost or damaged personal items.

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General Conduct:

• We can ask someone to leave if they don't follow these rules, can’t safely participate, or are being unsafe or disruptive.
• Only registered players and participants can be present in the coaching area.
• Follow all facility rules, and wear the right clothes for sports.
• Please talk to coaches after class hours for questions or comments, not during.

Photo and Video Consent for Marketing and Education Purposes:

• Prime Sports acknowledges the importance of capturing memorable moments during training sessions and events for marketing and educational purposes. By enrolling in our programs, you grant Prime Sports and its affiliates permission to photograph and record video footage of participants for use in promotional materials, social media, educational content, and other related purposes.

Medical Treatment Authorisation:

• In the event of an injury or medical emergency during Prime Sports activities, I/we hereby authorise the administration of any medical treatment deemed necessary by qualified medical personnel. This authorisation includes, but is not limited to, the administration of first aid, arranging for transportation to a medical facility, and any necessary medical procedures.

Scholarship programs (Football Academy):

• A scholarship program at Prime Football Academy is a financial aid initiative designed to support young players' development by covering part or all of their training fees and related expenses. Scholarships are awarded based on various criteria such as athletic ability, academic merit, financial need, or specific demographic backgrounds. The goal is to make top-tier football training more accessible and reduce the financial burden on families, supporting talented young players to reach their full potential. Our scholarships are offered by the academy, private sponsors, and partner organisations, supporting the development of football within the UAE.
• Eligibility Criteria: Scholarships are awarded based on athletic ability, academic merit, financial need, or specific demographic backgrounds. Applicants must meet the specific criteria outlined for each scholarship category.
• Application Process: Interested candidates must complete the scholarship application form and submit all required documents by the specified deadline. Applications will be reviewed by the Prime Football Academy Scholarship Committee.
• Selection Process: Scholarships are awarded on a competitive basis. The Scholarship Committee will evaluate applications based on the established criteria and make final decisions.
• Award Details: Scholarships may cover part or all of the training fees and related expenses. The exact amount and duration of the scholarship will be specified in the award letter.
• Responsibilities of Recipients: Scholarship recipients must maintain the required standards of athletic performance, academic achievement, and conduct as outlined by the Academy. Recipients may be required to participate in promotional activities and represent the Academy at events.
• Renewal and Continuation: Scholarships are generally awarded for one training season but may be renewed based on performance and continued eligibility. Renewal applications must be submitted as per the Academy’s guidelines.
• Termination of Scholarship: The Academy reserves the right to terminate a scholarship if the recipient fails to meet the required standards or breaches any terms and conditions.
• General Conditions: Scholarships are subject to the availability of funds and the Academy’s discretion. By accepting a scholarship, recipients agree to the terms and conditions outlined by Prime Football Academy.
• Support for Football Development in UAE: Our scholarship program aims to support the development of football within the UAE by making top-tier training accessible to talented young players.

Payments:

• Pay for sessions in full before starting or by the first day of starting.
• Payment instalment plans may be offered at the discretion of Prime Sports management.
• Payments (including instalments) to be made in line with invoice due date.
• Always get and keep a receipt for payments.
• Fees are not refundable or transferable unless it's agreed in writing with Prime Sports management.

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Fees:

• 5% VAT applicable since January 1st, 2018.

Disclaimer

Please read the following important information before proceeding with any sports programs that Prime Sports Investment and its other brands offer. Although the Academy strives to ensure your safety while participating in its programs, injury is always possible. By undertaking any sports programs, you do so at your own risk and your child's risk and Prime Sports Investment will not be held responsible for any claims arising out of or in connection with their services. Prime Sports Investment disclaims all liability for any loss or damage resulting from the use or misuse of any information or content provided. Additionally, while on the premises, Prime Sports Investment is not responsible for any loss of personal belongings.

To make a payment, Prime Sports Investment accepts the following methods:

Electronic Bank Transfer, and online card payments through an official VAT invoice recieved from Prime Sports Investment. 

Upon submission of your registration form you agree to these terms and conditions, disclaimer, and payment methods. You confirm that the provided information is accurate to the best of your knowledge and that you have read and understood all the guidelines on the program's protocol in the UAE and agree to follow them.