Company Policy 

This document outlines our company policies, crafted to foster a safe, professional, and inclusive environment for everyone involved—players, staff, and stakeholders—while adhering to the laws and regulations of the UAE.

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1. Mission Statement:  

Our mission is to provide top-quality sports coaching to individuals of all ages and abilities, encouraging a passion for sport, building confidence, and cultivating a supportive community.

2. Code of Conduct:

For Staff:

Uphold professionalism, respect, integrity, and fairness at all times.

Prioritize the safety of all participants by strictly following safety protocols.

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For Players and Parents:

Treat everyone with respect and adhere to academy instructions.

Arrive punctually for session and notify the academy of any absences in advance.

Follow the academy’s dress code and utilise designated facilities appropriately.

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3. Health and Safety Policy:  

Regularly inspect facilities and equipment to ensure they are in excellent condition.

Commit to ensuring the safety and well-being of all participants.

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4.  Child Protection Policy:  

Conduct thorough background checks on all staff members.

Ensure proper supervision is provided at all times.

Set forth clear procedures for reporting any concerns about child welfare.

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5. Financial Policy:  

Require fees to be paid in advance to maintain transparency in financial transactions.

Communicate information regarding fees, refund policies, and cancellation procedures.

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6.  Equality and Diversity Policy  

Promote inclusivity and ensure equal access for individuals regardless of their background.

Accommodate the needs of individuals with disabilities to the fullest extent possible.

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7. Complaints Procedure

Encourage and value feedback; take all complaints seriously.

Implement a fair and prompt process for resolving issues.

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8. UAE Laws on Filming and Photography

Restrict filming and photography to appropriate areas and purposes.

Prohibit misuse of images or videos, with strict adherence to UAE privacy laws.

Implement a reporting mechanism for violations and ensure compliance.

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9.  Amendments to the Policy

This document is subject to updates to reflect changes in laws, regulations, or operational practices of the academy. Stakeholders will be promptly informed of any significant amendments.

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 Acknowledgement
By participating in or being employed by Storm Swimming Academy, individuals agree to adhere to these policies, thereby contributing to a respectful and productive learning environment.